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Shipping and Returns Policy

OUR SHIPPING POLICY:

If you do not see the information you are looking for here, call us at 1-877-865-6415 or e-mail us at customerservice@prasmclothing.com. Thank you.

//Standard Ground Shipping//

Most items will arrive within 2-5 business days. Due to the fact that there may be times when orders take a bit longer to process, we ask that you please allow 7 - 10 business days for your package to arrive.

//Shipping Cost//

Shipping is based on weight and ship to destination. Most orders will ship from our warehouse distribution center located in St. Louis, Missouri USA.

//Free Shipping//

Applies to all purchases over $95.00 (after discounts and offers are applied). Offer not valid for International Customers.

//Sales Tax//

The sales tax for a purchase is based upon the zipcode where the merchandise is shipped. Sales taxes always apply to Missouri residents.

//Contact Us//

If you have experienced any problems with your order, help is always right at your fingertips. Call 1-877-865-6415 Monday through Friday, 7am to 7pm CST. Saturday and Sunday, 10am to 6:30pm CST. Our friendly service specialists will be glad to answer any questions you might have about our merchandise or your order.

//Secure Ordering//

Yes, it is secure. Protecting your order information is our priority. PRASM Clothing makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your browser and PRASM Clothing's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.

If you are unsure about ordering online, please check our Retail Partners link at the bottom of our web site to obtain a list of local retailers near you.

//International Shipping//

PRASM Clothing welcomes international customers. PRASM Clothing will only ship to the registered Billing Addresses of ALL international customers. If an international customer elects PayPal as their form of payment for orders placed with us, PRASM Clothing will only ship to PayPal confirmed ship to addresses.

International Customers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to completing your order.

International Delivery Times: Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days (depending on the country in which you reside).


30 DAY - RETURNS & EXCHANGES POLICY:

At PRASM Clothing.com our return policy is simple. If for any reason you are not satisfied with your product purchase, you may return your new and unused item(s) with tags in-tact back to us within 30 days of purchase for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.


RETURN or EXCHANGE of a PRODUCT:

Use the RETURNS link in the Customer Service section at the bottom of the web site, or e-mail Customer Service at customerservice@prasmclothing.com to obtain a Return Merchandise Authorization (RMA) Number. PRASM Clothing is not responsible for any product returned without an approved RMA #.

If you are returning your item(s) for exchange, please clearly state the alternate color, style or size that you require instead, and this information will be stored within the RMA details log.

As the return shipper, you are responsible for making sure that the package arrives to us. We recommend that you use a reliable source such as DHL, UPS, FedEx, or the United States Postal Service (USPS) using delivery confirmation. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries, nor third party billing for returned merchandise. Please note that your original shipping costs will not be refunded for product that is not damaged or defective.

To ensure full credit, all products returned must be new with tags in-tact and packaging, and must have original UPC codes on the products & packaging, manuals intact and RMA Number provided on the return package shipment. If any of the above is not returned with the item, you may be subject to a 15% repackaging fee, which will be determined on a case by case basis.

Once your package arrives, we will follow-up with the appropriate action requested at the time the RMA # was issued. If a credit is to be issued, please allow 7 - 10 business days from product receipt at our warehouse for credit to be processed.

Ship all packages with RMA # clearly marked on package to:

PRASM Clothing.com
2222 Cherokee Street – 1st Floor
St. Louis, MO 63118 USA
Attention: Returns & Exchanges Team

PRASM Clothing.com © 2017